Help and Support

How does this course work?

Please read ALL this document before you commence your course. If you email us with questions that are covered in this section you will not receive an individual response but will be referred to this page.

Basically, the way this free online course works is that when you enroll, your name is added to our database and email links are regularly sent out to you by an automatic mailing system with the next piece of course material.

You just need to click on the links to access each lesson. They are not time sensitive, and you can study them at a time of your choosing. New lesson links are usually sent every few days, unless you have reached the end of the course or there is no new material available to send at the current time.

The costs associated with the delivery of this training site are met only by on page advertising. Although a small amount of income is generated, there is not sufficient to maintain a support team, so all emails are handled personally by me, Pauline.

This means that every email I must deal with reduces the amount of time I can devote to writing new course material, which I do for several courses and sites. We have literally millions of readers now, so just a tiny percentage of you writing to me means I can’t develop new material.

So here are some general guidelines, followed by some specific FAQs that do reflect our postbag. Please read them, then you will understand how it all works.

General guidelines

After you enroll you will be asked to confirm your registration by clicking on a link. This is to ensure no-one receives our emails without a “Double-opt in “agreement, and so protects you from spam.

After you have confirmed that you wish to register we will send you the link to your first segment. You just need to click on the links to access each lesson at a time convenient to you.

The course is split into segments, such as CV writing, job search, interview, and management skills. You will be offered the course that relates to the advertisement that you clicked on to enroll. If you enrolled directly on the website you will receive the CV writing segment, which is our most popular course.

Once you have completed your first segment you will be invited to choose what you wish to study next. Once you have completed a segment you can choose to repeat it or select another new one. You can take these lessons at your leisure by following the link we send you. It is not time sensitive.

The lesson emails are sent out by an automatic emailer, there is not a tutor here following your progress. So the course is completely flexible to suit your lifestyle, and we do not require you to acknowledge receipt, comment, submit work, or keep up with the schedule we send you.

Problem with links

Every day we have hundreds of people registering on our sites, so we know the process works. However, if you are experiencing a problem with registration, this may be because you are using a configuration that is not compatible, so does not work, such as a make of mobile phone or version of browser. Please try again using another machine or browser.

If the links do not work, copy the URL’s and paste them into the address bar of your browser.

There are many reasons why the links may not work for you and we cannot diagnose individual problems. This will depend on how you are reading the email, in a program like Outlook or Thunderbird, or a browser. If you are using a mobile app, many old apps do not work properly.

The problem may be because the email has been seen as spam, if you have not added our email address to the white list. Again how you do this will vary with factors discussed above. Please use the internet to find out how to do it for your particular programme, browser or app, or for advice and information about the other factors mentioned.

Getting started

As soon as you register, and confirm, we will send you an email with links to the lessons that relate to the advertisement that you clicked on, or CV writing if you enrolled directly on the website.

You just need to click on the links to access each lesson at a time convenient to you. We will then begin to send regular e-mails with the next lesson in the course.

You can search for topics by opening any lesson, and a search bar will appear near the top, beneath the coloured navigation bar, at the right-hand side. Put your search term in the bar and click on the most appropriate result.

You can navigate to lessons for which you do not have the link, or if your link won’t open. Select the lessons tab on the navigation bar and choose the topic and lesson you want to study from the dropdown menu. If you have a lesson open, you can navigate to the previous, or next lesson, using the arrows in the white space just under the coloured navigation bar.

If you no longer want to receive our emails, you do not need to ask us to stop emails. Please just unsubscribe by clicking on the unsubscribe link at the bottom of any of the regular emails we send you.

The course is completely flexible to suit your lifestyle. We do not require you to submit work, nor to explain why you have not completed a module, or are behind our schedule with your studies, nor explain why you have performed poorly in a quiz. Where an assignment is suggested, or a question asked, this is to enable you to work through the material for your own benefit, we do not need to see your responses.

Because the mailings are automatic, requests to hold the course while you are busy, or to mail on specific days or intervals cannot be accommodated. But you can use the links we send you whenever you like, irrespective of when the system sends you mail.

If the timing of the emails does not suit you, you have the option to navigate to the lessons on the site using the lesson button, without a link from us. Follow this link and select “lessons ” from the navigation bar at the top of the page.

If you do not understand the lesson, lack of resources dictate that I cannot tutor you individually. Please remember that this is a FREE course and that the costs associated with the delivery of this training site are met only by on page advertising. Although a small amount of income is generated, there is not sufficient to maintain a support team. Ask a friend or colleague to explain or go through it with you., or just reread it.

For the same reason, please do not write to me asking what the next topic is, or to tell me you have decided to start the course. You can navigate to the lessons on the site using the lesson button, without a link from us. Follow this link and select “lessons ” from the navigation bar at the top of the page. Please learn to use the search facility. Lessons

Course duration for the entire content of the website is around 2 years. Your course duration will depend on your selections. You will receive emails every few days with the next link or selection via an automatic system.

Courses are run by The Online Learning Group, a small private company which is a joint venture between S-net.co.uk ltd and Connect Soft ltd, two British companies who are interested in helping spread useful information, advice and guidance on life and management skills.

We offer information, advice and guidance on management skills and how to apply successfully for work, but we don’t offer jobs, visas, or have any connection with recruiters

All courses are online and free, no books videos or other materials are included, and courses are online only. The site is free to use as it is monetised by Google advertising.

We do not offer tutor led courses, so this is not a qualifying course for a tutor led course.

As we have no access to public funding, we cannot offer scholarships, or sponsorships and we are unable to offer seed finance for new businesses.

There are no entry requirements, anyone can enroll and study with us, because this is not a University, so we can’t confer degrees, and you don’t graduate.

We do not have the staff to be able to offer personalised advice on your career, or personal circumstances, or complete projects or assignments for you

If you need to research a topic, for example to find the course content of a module at your local university, please use the internet.

Translation tool

To study in a language other than English use the translation tool built into the site.

On a PC or laptop

Open any lesson, and an option to select the language displayed will appear near the top right-hand side of the page, below the Google search box and above the Facebook logo. It will translate the content into almost any language for you.

On a mobile or tablet

To access the navigation bar, first click on the three-line menu, also known as the hamburger menu or hamburger icon, which will enable you to view the navigation menu.

Then open an individual lesson and scroll down past the lesson content and the comments. Under the Post Comments box will be a search bar.

Underneath this is the translate tool. Click on the Select language bar and a list of languages will appear. Select the language you would like the lesson displayed in, click on it, and scroll back up to the lesson content, now displayed in the language of your choice.

You may need to repeat this step each time you revisit the site.

Sister sites

You can visit and enroll on our sister sites, all of which are free.

Management Skills Courses offers management and business skills.
Free Online Training Course which offers IT related content.

We do not offer any other courses, and specifically cannot help with English language studies.

Frequently Asked Questions

Find answers to your questions here. We answer all the most commonly asked questions. If you don’t find the answer to your question here, and only then, please email your question to [email protected] If the question is covered here, you will not receive a personal response, but will be directed to this page

1. When do I start my course?
As soon as you register, you have started on the course, we will then begin to send regular e-mails informing you of the next lesson in the course.
If you have not registered yet, you can do so here www.whatisacareer.com Enter your name and e-mail address in the form and press “Register”.2. How long does the course take?
We will send you an email every couple of days, and at that rate it will take about eighteen months to 2 years for you to receive all the emails. We do add new content all the time which may extend the course. You can work through the lessons at your own rate, and revisit ones that you found useful on the site by selecting the lessons tab on the navigation bar and choose the lesson you want to study.

3. Do I have to pay to access the course?
There is currently no charge for use of the website. The costs associated with the delivery of this training site are met by on page advertising only

4. Can you help me find a job?
No. We do not have access to any available jobs. We are offering information, advice and guidance on CV writing, job search, interview techniques and career development, but do not offer job search assistance.

5. Can you help me write my CV?
We have recently launched a CV writing service through which we can help you by reviewing or writing your CV, or producing a job search package.
Please go to www.careercvshop.com and select your package

6. What if I can’t access my lesson?
You can usually access your lesson by clicking the link provided. If this doesn’t work, copy and paste the link into your web browser, or type it in.

There are many reasons why the links may not work for you and we cannot diagnose individual problems. This will depend on how you are reading the email, in a program like Outlook or Thunderbird, or a browser. If you are using a mobile app, many old apps do not work properly.

The problem may be because the email has been seen as spam, if you have not added our email address to the white list. Again how you do this will vary with factors discussed above. Please use the internet to find out how to do it for your particular programme, browser or app, or for advice and information about the other factors mentioned.

You can navigate to lessons for which you do not have the link, or if your link won’t open. Select the lessons tab on the navigation bar and choose the topic and lesson you want to study from the dropdown menu. If you have a lesson open, you can navigate to the previous, or next lesson, using the arrows in the white space just under the coloured navigation bar.

7. How do I find a lesson?
Select the lessons tab on the navigation bar and choose the topic and lesson you want to study from the dropdown menu.

8. How do I search for a specific topic?
Open any lesson, and a search bar will appear near the top, beneath the green navigation bar, at the right-hand side.

9. How do I navigate the site?
If you have a lesson open, you can navigate to the previous, or next lesson, using the arrows in the white space just under the green navigation bar

10. Why has nobody replied to my question?
We have more than 250,000 visitors to the site each week, and receive hundreds of emails each day. We are a small team and cannot respond to individual questions that are covered in this section.

11. How do I get my certificate?
We do not offer certificates. we cannot track your progress on the course so cannot offer a completion certificate This website offers information, advice and guidance on CV writing, job search, interview techniques and career development. This is subjective, so cannot be examined. Although it is intended to be of value to you, the fact that you have this knowledge is not in itself of value to employers.

12. I have asked for downloads to be emailed to me, why have they not been?
The site is free to use because it is monetised by Google advertising, so we need traffic on the site to operate free courses. This won’t happen if we send out PDFs.

13. Can I invite a friend or colleague to visit the website and join the course?
Yes, you can invite as many friends or colleagues as you like, just email this link to them www.whatisacareer.com/

14. My name has been spelt incorrectly on my account.
That will the name as you typed it when you enrolled. If you want to alter your name on the account, please unsubscribe and then re-register.

Unsubscribe by clicking on the link at the bottom of any of the regular emails we send you. This will take you back to the beginning of the course.

This is an automatic email system. We can’t enroll you, you must do that yourself. So we can’t change your name for you.

15. I want to start the course again, how can I do that?
Please unsubscribe and then re-register. You will then receive emails from the start of the course on the new account.

16. I want to change my email address; how do I do that?
Please unsubscribe by clicking on the link at the bottom of any of the regular emails we send you, and then re-register. You will then receive emails from the start of the course on the new account.

17. Why does no one reply to my comments?
We have more than 250,000 visitors to the site each week, and receive hundreds of comments and emails each day.

We are a small team and cannot respond to individual comments.

Comments are moderated, but only rarely can we respond to specific comments.

Please feel free to answer another person’s question if you feel you can help.Please do not include your personal contact details in your comment, as you are likely to attract “spam” to your email account or phone number.

18. I have unsubscribed in error; how can I get back on the course?
This is an automatic system, and we need you to opt in, so we can’t re-instate your account, you must do that yourself. If you have unsubscribed in error, please go to www.whatisacareer and enrol again. You will receive the CV writing course in the first instance. If you want a different course, please click on an advertisement for that course or select the desired course at the end of the first segment. You can then choose not to repeat segments you have already completed

19.I no longer want to receive your emails
Please unsubscribe by clicking on the link at the bottom of any of the regular emails we send you.

20. Can I have help with how to write a cv please
Please go to this page and read all the lessons CV Writing Lessons. Alternatively you can use our CV writing service through which we can help you by reviewing or writing your CV, or producing a job search package.
Please go to Career CV Shop, select your package and make your payment .

Please note we do not have sector specific or standard CVs. A CV tells the story of an individual person’s qualifications, expertise, and fitness for the job for which they are applying. There are samples and templates on the website.

21. Can I have help with how to search for a job please
Please go to this page and read all the lessons www.whatisacareer.com/job-search-lessons/

22. Can I have help with preparing for an interview please
Please go to this page and read all the lessons www.whatisacareer.com/prepare-for-an-interview-lessons/

23. I want to study in a language other than English
To study in a language other than English use the translation tool built into the site.

On a PC or laptop

Open any lesson, and an option to select the language displayed will appear near the top right-hand side of the page, below the Google search box and above the Facebook logo. It will translate the content into almost any language for you.

On a mobile or tablet

To access the navigation bar, first click on the three-line menu, also known as the hamburger menu or hamburger icon, which will enable you to view the navigation menu.

Then open an individual lesson and scroll down past the lesson content and the comments. Under the Post Comments box will be a search bar.

Underneath this is the translate tool. Click on the Select language bar and a list of languages will appear. Select the language you would like the lesson displayed in, click on it, and scroll back up to the lesson content, now displayed in the language of your choice.

You may need to repeat this step each time you revisit the site.

24. Can you send me a standard CV please
The words Curriculum Vitae are from the Latin and can be translated as the “course of a person’s life”. They are a brief account of a person’s education, qualifications, and previous occupations, and are typically used by an applicant for a position. We do not have standard or sector specific CVs, as the point of a CV is that it is specific to the person, their skills and experience, and is tailored to the vacancy applied for. There are samples and templates available on the website.

25. Can you write a CV for me?
We have recently launched a CV writing service through which we can help you by reviewing or writing your CV, or producing a job search package.

If you would like us to review your CV or produce a job search package for you, please go directly to www.careercvshop.com and select your package.
We do not offer this as a free service as we get several hundred such requests a week.


26. I think you have offered me a job or interview, but I don’t have details.

You may have misread the lesson. This is an online course, using hypothetical scenarios. It is not a job or interview offer.

27. I have applied for many jobs, Sometimes I get an interview, other times I don’t even get a letter from the company. I have not been successful with any application. What can I do?
Please follow this link for our advice on this problem
What can you do if your applications are unsuccessful?

28. I enrolled but have not kept up with my studies. Can I start at the beginning of the course again please?
Yes, you can unsubscribe and then re-enrol as a new student